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sampling of our client list includes:
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Is
a diversified manufacturer and
marketer of a wide range of
small appliances for use in and
outside the home under licensed
brand names such as Black &
Decker, Windmere, LitterMaid,
SonicWeb, Belson, Jerdon. |
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- Outsourced Telecom department
for 5 years.
- Reduced aprox. $3MM/YR the
telecom expense.
-Manage vendors, accounting, maintain policies, controls, usage,
voip integration, user support,
ticket management, wireless,
etc.
- Managed Headquarters
data center/telecom/cabling
relocation project, 130,000
sq.ft of building.
- New Avaya S8700
implementation for 800 users,
multi-branch voip trunking in
USA and Mexico, 150 server state
of the art data center
implemented.
- Co-location 100 server data
server implementation. 48 hours
delivery. |
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Is
a
worldwide representative for
Sandals Resorts. It is the
recipient of major industry
awards including The World's
Best All-inclusive Resorts
Award. |
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On-time, on-budget project management of Call
center implementation in
Jamaica, integrated via VOIP
with a new S8700 AVAYA PBX
implementation at headquarters.
- Ongoing PBX management and
vectoring
- Disaster recovery planning.
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National Beverage (AMEX;FRIZ) |
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Is a 'total
beverage company' that develops,
manufactures, markets and distributes
a complete portfolio of quality
beverage products throughout the
United States.
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Development of inventory of
services, invoice processing and
cost accounting system to pay
and process telecom expenses at
over 40 plants across the USA,
across over 20 operating
entities.
- Business process outsourcing
for vendor management,
provisioning of services in the
USA, and cost accounting
- Cost savings implementation.
over 25% cost reduction
identified in 90 days. |
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Centennial of Puerto Rico |
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Largest wireless carrier in
Puerto Rico and the Caribbean
islands. |
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Call center improvement: Redesign and roll-out
complete IVR system for call
processing over 40,000
calls/month with AVAYA platform
and other e-commerce
applications.
- Optimization of process and
workflow for reduced agent call
flow
- Project management for
relocation, implementations, and
other projects: PBX management
and reporting, Call accounting software
implementation and configuration.
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Brightstar Corp
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Brightstar is the
world's #1 distributor of cell phones and other wireless
technologies with operations in 49 nations.
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- Global analysis of
telecommunications, global VOIP
strategy and deployment project management,
- Benchmarking of existing
Telecommunications processes, plans and services
against best practices,
identification of opportunities
and areas of improvement.
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